Apple has pushed back against claims that its new iPhone 17 Pro scratches too easily, arguing that the blemishes widely shared online are not scratches at all but residue left by damaged MagSafe chargers in Apple Stores.

Soon after the iPhone 17 Pro’s launch, social media was flooded with photos of demo units showing scuffs on the back, particularly around the MagSafe charging ring. Users dubbed the issue “scratchgate,” sparking fears over the device’s durability.

Apple’s explanation

Apple told 9to5Mac that the marks were likely caused by worn MagSafe stands transferring material onto the iPhones, rather than scratches on the devices themselves. The company added that these blemishes can often be wiped away and that faulty stands in Apple Stores are being replaced.

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YouTuber JerryRigEverything also raised concerns about the raised camera plateau, suggesting its corners are prone to scratching. Apple responded that the plateau’s anodized finish is similar to other iPhones and MacBook Pros, tested for durability but still susceptible to normal wear and tear.

Mixed reactions from reviewers

While some users and reviewers, like TechRadar’s Lance Ulanoff, praised the iPhone 17 Pro’s strong durability—including its scratch-resistant back panel—others disagreed. A Cult of Mac reporter claimed the marks on one demo unit could not be wiped off, calling them “definitely scratches.”

Apple also pointed out that demo units in its retail stores are handled by thousands of visitors daily, meaning they are subject to faster wear compared to personal devices. This could explain why store models appear more scuffed than phones in regular use.