In a move that’s set to increase the financial burden on electricity consumers, The National Electric Power Regulatory Authority (NEPRA) has implemented new regulations that restrict the way consumers can pay their electricity bills. These changes may particularly impact those who rely on installments to manage high electricity bills.
Previously, consumers had more flexibility in paying their bills in installments. However, under the revised Consumer Service Manual, consumers will now only be allowed to pay their bills in installments once a year. Additionally, any remaining balance after the first installment will incur a 14% markup as interest.
This decision by NEPRA is likely to cause difficulties for consumers who struggle to pay their entire electricity bill at once. Installments can be a helpful way to manage large bills and avoid disconnections. The added markup on subsequent installments will further increase the financial burden on these consumers.
The revised Consumer Service Manual also mandates that all electricity companies, including K Electric, must issue computerized bills for consumers opting for installments. This ensures transparency and eliminates potential discrepancies.
