Some users of Samsung’s first foldable smartphone, the Galaxy Fold, are having screen problems.
The problem may have been caused by removing a layer of film on the screen, which users thought was the screen protector, CNET reported.
The phone goes on sale on April 26, but some review units were broken a few days after being released.
Bloomberg’s Mark Gruman tweeted on Wednesday that his phone was “completely broken and unusable” after two days. He said this may have caused by removing a layer of film.
“The phone comes with this protective layer/film. Samsung says you are not supposed to remove it,” he tweeted. “I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem,”Gruman said.
Youtuber Marques Brownlee also took to Twitter to warn users against removing the protective layer.
PSA: There’s a layer that appears to be a screen protector on the Galaxy Fold’s display. It’s NOT a screen protector. Do NOT remove it.
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
— Marques Brownlee (@MKBHD) April 17, 2019
Those who did not remove the protective layer did not face the issue.
The foldable phone “is manufactured with a special protective layer,” to cover the plastic Infinity Flex display. “It is not a screen protector – do not attempt to remove it,” Samsung says.