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YouTuber Jaclyn Hill faces backlash for selling ‘hairy,’ ‘lumpy’ lipsticks

June 12, 2019

Photo: Jaclyn Hill/ Instagram

Beauty YouTuber Jaclyn Hill has been under fire from fans that claim that the lipsticks they ordered from her new makeup line are full of defects.

The brand launched with a line of 20 nude lipsticks on May 30, each $18, which are all currently sold out on the website. But when customers started receiving their lipsticks, they noticed that something wasn’t quite right. People saw hairs, bumps and balls in the lipstick itself, and some even arrived completely damaged or had a gritty texture after a single use.

Hill has responded, saying, “If any of you are receiving lipsticks like this…. please know that this is NOT hair!” She has blamed it on the new white gloves that were used to do quality control.

Even though it seems like a lot of people are having issues, Hill’s team reports that after reviewing the complaints, it was concluded that less than 1% of the orders placed actually had a defect.

Hill also released a statement on her Twitter account, thanking customers for their feedback, and pledging to resolve the issue quickly. “I want to thank you all for the unbiased feedback on my lipstick collection. The good, the bad & the ugly,” she wrote. “Every comment or concern that has been brought to my attention has not been taken lightly. My team and I are working nonstop to address any & all issues you may be having.”

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