After a severe Verizon outage disrupted service for thousands of users, the telecom giant has announced a $20 outage credit for affected customers.

However, confusion around the redemption process has left many subscribers frustrated. Here’s a simple guide to help you claim your credit without hassle.

A few days after the widespread outage, Verizon confirmed it would provide a $20 credit to all customers impacted by the disruption. The credit is being rolled out gradually, which is why not all users are seeing it immediately in their accounts.

According to Verizon, customers will be notified once their credit is ready to be redeemed.

How to claim $20 Verizon outage credit

To redeem the credit, customers need to log in to the MyVerizon app. Verizon says a text message notification will be sent once the credit becomes available.

However, many users reported logging into the app and finding no credit listed, leading to confusion and complaints online.

What to do if credit not showing

If the $20 credit is not visible in your account, Verizon suggests a few alternatives.

Customers are advised to wait for the official text message confirming the credit is ready. Once received, you can log into the MyVerizon app or your Verizon account online to claim it.

Some users have reported success by checking the MyVerizon app every few hours, as the credit appears once the account is updated.

Contact Verizon support as last resort

If the credit still does not appear, customers can contact Verizon support directly.

Several Verizon users shared on Reddit that they were able to receive the $20 credit by:

Opening a chat session with Verizon support through the company’s website, where representatives applied the credit manually.
Calling Verizon customer support, which also resulted in the credit being added to their accounts.